Privacy Policy

Your privacy is important to us, please read carefully the following notice, prepared in accordance with Article 13 of the General Data Protection Regulation No. 2016/679 (hereinafter, also the “GDPR”), in which we provide you with all details regarding the processing of your personal data collected through the website www.synbalance.care (hereinafter, also the “Site”).

  1. WHO PROCESSES YOUR DATA?

Data Controller

The Data Controller is SYNBALANCE S.R.L., P.IVA IT03858410123, whose contact details are as follows:

  • Registered office: Via Celeste Milani 24/26, Origgio (VA), 21040;
  • Operational headquarters: Via Celeste Milani 24/26, Origgio (VA), 21040;
  • Telephone: 02 96799831;
  • E-mail address: info@synbalance.care;
  • PEC address: synbalance@legalmail.it.

Other parties to whom your data may be disclosed

Your data may be shared with:

  • The Company’s appointed personnel and possibly its professionals who have committed to confidentiality or are subject to an appropriate legal obligation of confidentiality;
  • Individuals delegated and/or appointed by the Data Controller to carry out activities strictly related to the pursuit of the purposes indicated below (including technical maintenance work on the systems), where necessary, rightly appointed as data processors.
  1. WHAT TYPES OF DATA DO WE COLLECT?

Data provided voluntarily by the user:

  • E-mail contacts: The Site offers users the opportunity to voluntarily provide personal information to request information and/or establish relationships with the Company, through:
    • Sending e-mails, providing the Holder with their e-mail address as well as any other data voluntarily provided by the user through their e-mail;
    • Filling in the fields in the “Contact Us” area, providing the Holder with your e-mail address, first and last name;
  • Customer Area: The Holder offers its customers the possibility of registering to its “Customer Area” (customerarea.synbalance.care), which is a portal dedicated to the Company’s customers who can access after user profiling by the Company’s Customer Care;
  • “Careers” Section: The “Careers” Section of the Site allows users to apply for job positions with the Company. For details about the processing of personal data carried out in this context, see the Candidate Policy;
  • “Whistleblowing” Section: The “Whistleblowing” Section of the Site allows those who have an interest in it to report any unlawful conduct, violations of the Code of Ethics, the Organization, Management and Control Model pursuant to Legislative Decree 231/2001 and the internal procedures adopted by the Company, as well as the external regulations in any case applicable to the latter. The data collected through the section in question are processed by the Company in accordance with the provisions contained in the “Reporting Privacy Policy”.

Data from third parties:

Should you decide to provide us with data from third parties, please ensure that these parties have been previously and adequately informed about the methods and purposes of the processing indicated here. In any case, in relation to these circumstances, you stand as an autonomous data controller, assuming all legal obligations and responsibilities.

Browsing Data:

We collect the following data through the services you use:

  • Technical data: This category of data includes the IP addresses or domain names of the computers used by users connecting to the Site, the addresses in URI (Uniform Resource Identifier) notation of the resources requested, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), and other parameters relating to the user’s operating system and computer environment. These data are used only for statistical information (so they are anonymous) to check the proper functioning of the site and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site: except for this eventuality, data on web contacts do not persist for more than 7 days;
  • Data collected using cookies or similar technologies: For more information on the point, please visit the “Cookie Policy”.
  1. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

The personal data you provide through the Site will be processed for the pursuit of the following purposes: a) For purposes strictly related to and/or necessary for the satisfaction of the requests formulated from time to time by you through the Site by e-mail or other means of communication; b) To allow you to access the contents present in the “Customer Area”; c) To receive by e-mail updates on the main news and initiatives promoted by the Company; d) To ensure compliance with legal obligations, regulations, and community standards; e) To carry out statistical surveys.

With reference to the purposes under letters a) and b), the legal basis for the processing of your personal data is represented by Article 6, paragraph 1, letter b) of the RGPD – performance of a contract to which the data subject is a party or of pre-contractual measures taken at the request of the same.

With reference to the purpose under letter c), the legal basis for the processing of your personal data is represented by Article 6, paragraph 1, letter a) of the RGPD – consent of the data subject.

With reference to the purpose under letter d), the legal basis for the processing of your personal data is represented by Article 6, paragraph 1, letter c) of the RGPD – fulfillment of a legal obligation to which the Data Controller is subject.

With reference to the purpose under (e), this activity does not involve the processing of personal data.

  1. HOW LONG WE KEEP YOUR DATA?

The storage of personal data will be in paper and/or electronic form and for the time strictly necessary to pursue the purpose referred to in point 3.

With reference to the processing referred to in point 3.a, we inform you that your data will be kept for the period of time strictly necessary to process your request, except for the need to fulfill legal obligations or protect the legitimate interests of the Data Controller.

With reference to the processing referred to in point 3.b, we inform you that your data will be kept for the period strictly necessary to achieve that purpose, subject to the need to fulfill legal obligations or protect the legitimate interests of the Data Controller. In case of prolonged inactivity of the access user, such data will be deleted after a period of 24 months.

With reference to the processing referred to in 3.c, we inform you that your data will be kept until your consent is revoked. We draw your attention to the fact that the revocation of consent does not affect the lawfulness of the processing based on the consent given before the revocation and the processing of personal data based on other legal bases.

With reference to the processing carried out for the purpose referred to in point 3.d, we inform you that your data will be processed for the period strictly necessary to enable the Data Controller to comply with the legal obligations to which it is subject.

  1. HOW YOU CAN EXERCISE YOUR RIGHTS?

Revocation of Consent:

To revoke the consent given, you may contact the Controller at any time by writing to the e-mail address privacy@synbalance.care. Your consent is entirely optional and may be revoked at any time without affecting the lawfulness of the processing carried out prior to revocation on the basis of the consent given.

Exercise of your rights:

Consistent with the provisions of the RGPD, you have the right to ask the Data Controller, at any time, for access to your personal data, to rectify or erase them or to object to their processing.

The law also allows you to request the restriction of processing in the cases provided for by Article 18 of the RGDP, as well as to obtain the data concerning you in a structured, commonly used and machine-readable format, in the cases provided for by Article 20 of the RGPD.

Requests may:

  • Be sent to the e-mail address privacy@synbalance.care;
  • Be sent to the address: Synbalance, Via Celeste Milani, 24/26, 21040, Origgio (VA).

Lastly, we would like to remind you that you always have the right to lodge a complaint with the competent Supervisory Authority (Personal Data Protection Authority), pursuant to Article 77 of the RGPD, if you believe that the processing of your personal data is contrary to the regulations in force.

  1. HOW WE ENSURE THE PROTECTION OF YOUR DATA?

Your personal data are processed by the entities mentioned in 1, in accordance with the provisions of the current legislation. In particular, to ensure the security of your data taking into account the state of the art and implementation costs, as well as the nature, object, context, and purpose of the processing, as well as the risk of varying likelihood and severity to the rights and freedoms of our users, we have taken appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

  1. AMENDMENTS TO THIS POLICY

This policy was published in February 2024 and is subject to change over time, including changes related to the possible enactment of new industry regulations, the updating or delivery of new services, or intervening technological innovations.

Last Update: April 4, 2024